Shipping
When will my order ship?
Orders placed on our website will ship within 1-3 business days. Our warehouse is closed on the weekends and most holidays. Delivery times vary based on the selected service and destination. Once your item is shipped, you will receive a tracking number to track your order online.
Expedited shipping - Available for the US through our website and is calculated before checkout. Pricing can vary depending on location, weight, and size of the package. Orders received after 12 PM PST will be processed the following business day.
International shipping - In most cases, it will take 5 to 15 days. As we ship via USPS, your order will arrive at your local post office to be delivered to your address. Delivery times will vary by country depending on your local postal service.
How will my order ship?
We’ve carefully selected the shipping options for our products to ensure that you receive the safest and most reliable delivery service possible. Delivery options will be noted in the shopping cart.
How much does shipping cost?
After adding all the products you’re interested to buy into the shopping cart, enter your zip code and select the shipping option to get the estimated shipping cost.
Why can’t I track my order using the tracking number received?
Sometimes, there is a delay in transmitting the tracking number to a specified carrier’s website. It will usually take 24 hours for the tracking number to show and maybe longer for USPS. Please regularly check on your specified carrier’s website for any update.
What if my package arrived damage?
Please contact UT Wire’s customer service team at customercare@ut-wire.com immediately if your package arrived damaged.
Do you ship internationally (outside of USA)?
Yes. We can deliver to most countries where we are allowed to. We strive to provide simple organizing solutions for all and offer global shipping from our California warehouse. Please note that the price of the product does not include additional customs taxes, duties, VAT, GST, or any other taxes specific to countries.
For an estimate of what you may have to cover, please consider the following tool for calculating duties: www.simplyduty.com/import-calculator
Do you ship to Alaska, Hawaii, Guam, Puerto Rico, or US Virgin Islands?
Yes. We ship to the 50 states in the US and to our neighboring American territories: Guam, Puerto Rico and US Virgin Islands.
Do you ship to APO/FPO military address?
Yes. We ship to APO/FPO military addresses via USPS only, which may take up to 15 days depending on location.